NYSEG News & Information

March 5, 2025

News and Information:

Customer Service Pop Up Events - March 2025

New York State Electric & Gas (NYSEG) is working with New York State Assemblyman Matt Slater and New York State Senator Peter Harckham to host a Community Connection Event on March 12th& 13th. The Company will offer an afternoon and evening session at which customers will have the opportunity to connect directly with customer service representatives in person. We thank the Town of Carmel and Yorktown for offering their space to host these events.

 

Customer service representatives will be available to answer billing questions and help customers understand their usage during the winter heating months and provide resources and services that can help customers manage their monthly energy use.

 

Details of the event are below:

Wednesday, March 12th

Yorktown Town Hall:363 Underhill Ave, Yorktown Heights, NY 10598

     
  1. Session      1: 1-3 PM
  2.  
  3. Session      2: 5-7 PM

 

Thursday, March 13th

Carmel Town Hall:60 McAlpin Ave, Mahopac, NY 10541

     
  1. Session      1: 1-3 PM
  2.  
  3. Session      2: 5-7 PM

 

If a customer is unavailable to attend any of these sessions, they can go to our local Brewster office for customer service assistance located at Terravest Corporate Park, 35 Milan Road, Monday - Friday, 9 AM- 3 PM or they can contact NYSEG customer service by phone Monday through Friday, 7 AM–7 PM, excluding holidays at (800) 572-1111.

NYSEG Improves Grid for 35,000 Customers in Brewster Service Area - March 2025

NYSEG Tree Trimming - November 2024

Lewis Tree Service will be trimming trees in the NYSEG Right of Way on Lovell Street/Rt 202 and Lake Road for the rest of this week, Nov 4, 2024 and continuing through the week of Nov 11, 2024 from the hours of 7am to 4pm.

Home Energy Assistance Program (HEAP) Enrollment Opens Nov 1 - October 2024

NYSEG Offer Energy Efficiency Programs to Minimize Cost - October 2024

NYSEG Ready for Active Atlantic Hurricane Season - July 2024

NYSEG Improve Customer Experience with Suite of Online Offerings - July 2024

NYSEG Storm Restoration Work Plan - June 2024

NYSEG Warns of Ongoing Scams - April 2024

NYSEG Announces Assistance Available to Help Customers with Unpaid Bills - April 2024

NYSEG Reminds Customers of Resources to Manage Energy Bills - February 2024

NYSEG to Inform Customers with Upcoming Webinars to Manage Monthly Bills on Feb 13 and 14, 2024 - February 2024

NYSEG In-Person Customer Service Event Open to All Westchester and Putnam Residents on 10/19/23 and Press Release - October 2023

NYSEG Upgrading Aging Infrastructure in Brewster Division - August 2023

NYSEG File Proposed Rate Case Settlement with NYS PSC - June 2023

NYSEG Customer Service Pop Up Event at Carmel Town Hall on May 19, 2023

Smart Meter Deployment Map (Westchester is in Phase 2) and Smart Meter Information - May 2023

NYSEG Announces Assistance Available and Repayment Options to Help Customers with Unpaid Bills - April 2023

Avangrid Warns Customers of Ongoing Utility Scams - March 2023

NYSEG to Host Informational Open Houses on Smart Meter Deployment for Area Residents - October 2022

NYSEG Encourages Customers to Take Action Now to Manage Rising Winter Energy Costs - October 2022

NYSEG Electric and Gas Bill Relief for Income-Eligible Customers - June 2022

NYSEG Response to Rate Increase - January 2022

NYSEG Programs Help Residents Save Money - April 20, 2021

NYSEG Meter Reading Information - March 31, 2021

NYSEG Municipal Official's Meeting Presentation - June 25, 2020

NYSEG Resiliency Plan, Five Most Frequently Asked Questions - October 2, 2019

NYSEG Activity Update - September 17, 2018

Public Service Commission Update - July 23, 2018

NYS Senate Hearing Testimony on Extended Power Outages during Nor'Easters - March 27, 2018

NYSEG Vegetation Management Plan - January 10, 2018

Complaint Filed against NYSEG to NYS Public Service Commission - January 3, 2018

NYSEG Scam Alert - June 9, 2017

Utility Task Force Meeting Notes:

June 12, 2019

     Trip Savers

April 9, 2019

February 5, 2019

December 4, 2018

October 9, 2018

July 9, 2018

April 27, 2018

NYSEG Flyers - Information for Residents:

Weathering Storm Emergencies

Emergency Generator Safety

Tree Care and Vegetation Management

Planting Tips - Plant the Right Tree

Visit the NYSEG website for more information.

**Report Electric Outages**

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