NYSEG News & Information

March 30, 2026

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News and Information:

NYSEG Encourages Customers to Apply for Assistance as HEAP Deadline Approaches - April 2026

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NYSEG Warns Customers of Rise in Sophisticated Scams - February 2026

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Natural Gas Prices Impact Supply Portion of Customers Bills - February 2026

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Understanding Electric Bill Charges - February 2026

You might be experiencing higher than normal bills due to the significant uptick in supply prices that are not in NYSEG’s scope of control.

Your energy use affects both your supply and delivery charges because your usage is combined with the rates to determine your total costs. While your delivery rate stays the same for longer periods and is set by the PSC, your supply rate varies regularly depending on market demand.

Supply prices have risen over the past year due to increasing consumption of electricity and natural gas. With the colder-than-normal weather we’re experiencing this winter, demand is climbing even higher and pushing supply prices up. If NYSEG purchases energy on your behalf (always with nomarkups), you may have noticed that supply rates have increased. For example, on January 30, 2026, electricity supply rates were 44% higher than on the same day last year. This means that even if your electricity or natural gas use stayed the same, your total charge is likely higher this year.

You can compare supply rate costs by viewing your billing history, whereas NYSEG purchased on your behalf or another energy service company (ESCO) does it for you.

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‍NYSEG Hosting Community Connection Events - February 2026

NYSEG will be hosting community connection events to provide customers an opportunity to get in person service from our company. These open-house style events will allow customers to learn about resources available to them, including one-on-one assistance with bills, energy assistance programs, local project information, information on smart meters, and to learn more about energy efficiency programs!

- The first event will be held on Tuesday February 17^th, 2026 at 4 to 7 PM at the Carmel Town Hall (60 McAlpin Ave Mahopac NY).

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- The second event will be held on Tuesday, February 24^th, 2026 at 4 to 7 PM at the Bedford Town Hall (321 Bedford Rd, Bedford Hills, NY 10507).

Flyer

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NYSEG ‘Powering NY’ Plan with PSC to Invest in Grid Infrastructure, Cover Legacy Costs, and Comply with State Requirements - July 2025

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NYSEG Launches New Training Program for Call Center Representatives - March 2025

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NYSEG Warn Customers about Increase in Scams - March 2025

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Customer Service Pop Up Events - March 2025

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NYSEG Improves Grid for 35,000 Customers in Brewster Service Area - March 2025

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Energy Supply Rates and Usage Soar During Frigid Temperatures as NYSEG Rates Remain Steady - January 2025

- Customer Winter Bill Resources and Fact Sheet

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NYSEG Tree Trimming - November 2024

Lewis Tree Service will be trimming trees in the NYSEG Right of Way on Lovell Street/Rt 202 and Lake Road for the rest of this week, Nov 4, 2024 and continuing through the week of Nov 11, 2024 from the hours of 7am to 4pm.

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Home Energy Assistance Program (HEAP) Enrollment Opens Nov 1 - October 2024

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NYSEG Offer Energy Efficiency Programs to Minimize Cost - October 2024

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NYSEG Ready for Active Atlantic Hurricane Season - July 2024

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NYSEG Improve Customer Experience with Suite of Online Offerings - July 2024

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NYSEG Storm Restoration Work Plan - June 2024