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Customer Service Pop Up Events - March 2025
New York State Electric & Gas (NYSEG) is working with New York State Assemblyman Matt Slater and New York State Senator Peter Harckham to host a Community Connection Event on March 12th& 13th. The Company will offer an afternoon and evening session at which customers will have the opportunity to connect directly with customer service representatives in person. We thank the Town of Carmel and Yorktown for offering their space to host these events.
Customer service representatives will be available to answer billing questions and help customers understand their usage during the winter heating months and provide resources and services that can help customers manage their monthly energy use.
Details of the event are below:
Wednesday, March 12th
Yorktown Town Hall:363 Underhill Ave, Yorktown Heights, NY 10598
Thursday, March 13th
Carmel Town Hall:60 McAlpin Ave, Mahopac, NY 10541
If a customer is unavailable to attend any of these sessions, they can go to our local Brewster office for customer service assistance located at Terravest Corporate Park, 35 Milan Road, Monday - Friday, 9 AM- 3 PM or they can contact NYSEG customer service by phone Monday through Friday, 7 AM–7 PM, excluding holidays at (800) 572-1111.
NYSEG Improves Grid for 35,000 Customers in Brewster Service Area - March 2025
NYSEG Tree Trimming - November 2024
Lewis Tree Service will be trimming trees in the NYSEG Right of Way on Lovell Street/Rt 202 and Lake Road for the rest of this week, Nov 4, 2024 and continuing through the week of Nov 11, 2024 from the hours of 7am to 4pm.
Home Energy Assistance Program (HEAP) Enrollment Opens Nov 1 - October 2024
NYSEG Offer Energy Efficiency Programs to Minimize Cost - October 2024
NYSEG Ready for Active Atlantic Hurricane Season - July 2024
NYSEG Improve Customer Experience with Suite of Online Offerings - July 2024
NYSEG Storm Restoration Work Plan - June 2024
NYSEG Warns of Ongoing Scams - April 2024
NYSEG Announces Assistance Available to Help Customers with Unpaid Bills - April 2024
NYSEG Reminds Customers of Resources to Manage Energy Bills - February 2024
NYSEG to Inform Customers with Upcoming Webinars to Manage Monthly Bills on Feb 13 and 14, 2024 - February 2024
NYSEG In-Person Customer Service Event Open to All Westchester and Putnam Residents on 10/19/23 and Press Release - October 2023
NYSEG Upgrading Aging Infrastructure in Brewster Division - August 2023
NYSEG File Proposed Rate Case Settlement with NYS PSC - June 2023
NYSEG Customer Service Pop Up Event at Carmel Town Hall on May 19, 2023
Smart Meter Deployment Map (Westchester is in Phase 2) and Smart Meter Information - May 2023
NYSEG Announces Assistance Available and Repayment Options to Help Customers with Unpaid Bills - April 2023
Avangrid Warns Customers of Ongoing Utility Scams - March 2023
NYSEG to Host Informational Open Houses on Smart Meter Deployment for Area Residents - October 2022
NYSEG Encourages Customers to Take Action Now to Manage Rising Winter Energy Costs - October 2022
NYSEG Electric and Gas Bill Relief for Income-Eligible Customers - June 2022
NYSEG Response to Rate Increase - January 2022
NYSEG Programs Help Residents Save Money - April 20, 2021
NYSEG Meter Reading Information - March 31, 2021
NYSEG Municipal Official's Meeting Presentation - June 25, 2020
NYSEG Resiliency Plan, Five Most Frequently Asked Questions - October 2, 2019
NYSEG Activity Update - September 17, 2018
Public Service Commission Update - July 23, 2018
NYS Senate Hearing Testimony on Extended Power Outages during Nor'Easters - March 27, 2018
NYSEG Vegetation Management Plan - January 10, 2018
Complaint Filed against NYSEG to NYS Public Service Commission - January 3, 2018
NYSEG Scam Alert - June 9, 2017
Tree Care and Vegetation Management
Planting Tips - Plant the Right Tree
Visit the NYSEG website for more information.
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